You can assert your warranty claims at the following contacts:
Name: Milla Deluxe Design Kft.
Headquarters: 2051 Biatorbágy, Sasbérc út 1.
Mailing address: Zebrano ® Hungary, 2051 Biatorbágy, Kőris utca 2/F
E-mail address: firstname.lastname@example.org
In the event of faulty performance by the Operator, the Customer may enforce the following warranty claim:
You can assert a warranty claim in accordance with the provisions of Act V of 2013 on the Civil Code. During the 2-year limitation period from the date of receipt, you can enforce your warranty claims for product defects that already existed at the time the product was handed over. After the two-year limitation period, you can no longer assert your accessory warranty rights. In the case of companies, the warranty claim can be asserted within the 1-year limitation period from the date of receipt. You can request repair or replacement, unless fulfilling the chosen request is impossible or would involve disproportionate additional costs for our Company. If our company is unable to perform the repair or replacement, you can request a proportional delivery of the compensation or you can repair the defect at our expense, or you can have it repaired by someone else or - in the last case - you can also withdraw from the contract. Our customers are obliged to report the defect immediately after its discovery, but no later than within two (2) months from the discovery of the defect. If our Company clearly proves that the defect of the product occurred after it was handed over to the Customer, then it is not obliged to accept the complaint. However, after six months of completion, the burden of proof reverses, i.e. in the event of a dispute, the Buyer must prove that the defect already existed at the time of handover.
A product warranty can only arise in the event of a defect in a movable object. In this case, the Buyer may only request the repair or replacement of the defective product within two years of the product being placed on the market by the manufacturer. The product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer. The Buyer must prove the defect of the product in the event of a product warranty claim. Due to the same defect, an accessory warranty claim and a product warranty claim cannot be asserted at the same time.
151/2003 on the mandatory warranty for certain consumer durables in relation to the mandatory warranty for certain consumer durables. (IX. 22.) Government decree contains regulations. The scope of the decree only applies to new products sold in Hungary and listed in the annex to the decree. The warranty is one year from the date of delivery of the product. The Operator is exempted from the warranty obligation only if it proves that the cause of the defect arose after the performance. Due to the same error, the Buyer cannot assert his warranty claim for accessories warranty and/or product warranty at the same time.
A Complaint is any individual request or complaint communicated in writing by the Complainant to the Operator or to a person acting in the Operator's interest or for the benefit of the Operator directly related to the conduct, activity or omission of the service. It does not constitute a complaint if the Operator is asked for general information or clarification in relation to its operation, its activities or a specific matter.
Eligible to submit a Complaint:
- any Customer with a contractual relationship with the Operator;
- a representative acting on behalf of and on behalf of the Buyer based on a valid power of attorney;
- as well as the natural person, legal person or business company without legal personality who objects to the Operator's procedure not in relation to a specific service, but in relation to other activities related to the services it provides (e.g. advertising, advertising, etc.).
The way to submit a complaint is via electronic mail to the following email address: email@example.com
Given the Operator's electronic commercial activity and the provision of services related to the information society, the Complainant is only entitled to submit a complaint in writing.
The complaint must include the following:
- the Complainant's name, address and email address;
- the name of the Product involved in the Complaint;
- a brief description of the Complaint;
- indicating the specific request of the Complainant;
- the exact date of receipt of the complaint;
- the method of receiving a complaint;
- description of the solution and the name of the person responsible for implementation (if the complaint is remedied immediately)
- photographs and other documents to prove the complaint
Our Company is obliged to record incoming Complaints in writing in the Complaint Record (hereinafter: "Report").
The Minutes contain the name and address of the Complainant; the place, time, and method of presenting the complaint; a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer; the Operator's statement on his position regarding the Customer's complaint
The written Complaint submitted by the Complainant will be examined and evaluated by the Operator and will be answered in writing to the Complainant at the contact address provided by the Complainant within thirty days (30 days) giving reasons for his opinion. The Operator is obliged to keep a copy of its response and the record of the complaint for five years (5 years) and present it to the inspection authorities upon their request.
If the Complainant accepts the solution proposed by the Operator in the reply letter, the Operator will immediately, but no later than within 48 hours, take measures to eliminate the complaint, otherwise inform the Complainant of his legal remedies.
The Operator rejects the Complaint, if it is
- submitted incompletely;
- does not comply with these Terms and Conditions and the Fgytv. of the conceptual elements of the Complaint defined in paragraph (2) of § 17/A.;
- is not submitted by the Complainant as specified in clause 10 of these GTC.
Even if the Complaint is rejected, the Operator is obliged to inform the Complainant in a reply letter.
Any legal dispute arising from this contract must be resolved primarily by negotiation and negotiation.
The Complainant may, on the one hand, turn to the authorities defined below in the event of rejection of the Complaint submitted orally or in writing, or in the event of inadequate handling of the Complaint:
NATIONAL AUTHORITY FOR CONSUMER PROTECTION
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, PF: 20.
Central telephone number: +36 1 459 4800
Fax number: +36 1 210 4677
In a conciliation board procedure, to the Conciliation Board operating under the Budapest Chamber of Commerce and Industry.
CENTRAL DISTRICT COURT OF PEST
The Parties wish to settle their disputes arising from the contract amicably. If this does not lead to a result, then - if a court not based in Budapest acts on the basis of the provisions of procedural law - the Pest Central District Court will have exclusive jurisdiction, provided that the Pest Central District Court has jurisdiction to adjudicate the legal dispute.
All visual and textual elements appearing on the https://zebranoshop.hu website are the property of the Operator and are subject to copyright protection. Copying and using it without permission is not allowed in any form.
The data on the website are informative.We reserve the right to make mistakes. If you have any further questions, contact our Customer Service!
You may use the website solely at your own risk, and you accept that the Operator shall not be liable for any property or non-property damages incurred during use.
The Operator excludes all responsibility for the content published by the users of the website.
You must ensure that you do not directly or indirectly violate the rights of third parties or the laws when using the website.
Actions involving any legal obligations on the website of the Web Store are only permitted for individuals over the age of 18 with full legal capacity.
The Service Provider may modify these GTC, the prices of the products sold on the website and other indicated prices at any time with non-retroactive effect.
In matters not regulated in these GTC, Act V of 2013 on the Civil Code (Ptk.), Act CXII of 2011 on the right to informational self-determination and freedom of information. Act, as well as other relevant legislation, as well as the provisions of the Data Management Regulations..