GENERAL TERMS AND CONDITIONS
These General Terms and Conditions (hereinafter: T&C) are governed by Milla Deluxe Design Kft., (registered office: 2051 Biatorbágy, Sasbérc út 1., registered office: 13-09-221640 , tax number: 27962136-2-13 ., represented by: Hajdu Kamilla managing director (hereinafter referred to as: the Operator) the basic provisions applicable to and applicable to the terms and rules of the " Zebrano® Magyarország Webáruház " ( https://zebranoshop.hu ) home furnishing online store operated by the parties involved and the Operator's rights and obligations.
Operator name: Milla Deluxe Design Kft.
Headquarters: 2051 Biatorbágy, Sasbérc út 1.
Tax number: 27962136-2-13
Community tax number: HU24979762
Company registration number: 13-09-221640
Representative: Kamilla Hajdu, managing director
Bank account number: Erste 11600006-00000000-93735858
E-mail address: firstname.lastname@example.org
Phone number: +36-30-091-9333
WAREHOUSE, RETURN ADDRESS:
If you would like to return the ordered product, please let us know in the first instance at the customer service email address email@example.com !
After consultation with our staff, you can return the product by courier to the following address:
Recipient's name: Milla Deluxe Design Kft.
Return address: Zebrano ® Hungary, 2051 Biatorbágy, Kőris utca 2/F.
Phone number: +36-30-091-9333
Email address: firstname.lastname@example.org
Our company is engaged in the retail trade of home furnishing products, furniture, lamps, home textiles and decorative items. Our products at https://zebranoshop.hu we also sell via website and distance sales. Our products are obtained from Hungarian and foreign manufacturer(s) and wholesalers, in each case based on the order of the Customer, or they are manufactured individually.
After your order arrives at our warehouse, we will deliver it to the delivery address you specified by courier or our own truck.
PROCESS OF ORDERS
You can place your order via the website https://zebranoshop.hu . Select the products you want to buy and place them in the cart. Enter your contact information, shipping and billing information, then choose a shipping method and payment method. Then send us your order. Sending the order does not in itself constitute the conclusion of a contract.
In all cases, the information and delivery times on the website are of an informative nature, which in practice were uploaded based on the data provided by the supplier. And delivery times depend on your currently available inventory and delivery cycles. After sending the order, our staff will contact our suppliers and inform you about the expected delivery time. If you accept the expected delivery times, our staff will confirm the order. Confirmation of the order in some cases is only subject to the payment of an advance payment or, in the case of custom-made products, the payment of the full purchase price.
If the expected delivery times are not acceptable to you, we will cancel your order at your request. In this case, any advance payment you may have paid will be returned to you in full within 8 working days.
We reserve the right to unilaterally refuse to confirm and fulfill your order in the following cases:
- The ordered product is out of stock and no longer available from our suppliers
- The advance payment is not made until the deadline indicated on the fee request
- Our employees cannot contact you at the contact details provided and cannot confirm your order
- In cases of force majeure (e.g. elemental damage, delivery failure, etc.)
When we have confirmed your order, we will start purchasing the selected products from our suppliers. The expected delivery time is always included in the confirmation email.
Sending the order is considered an offer by the Buyer. The electronic contract between the Buyer and the Operator is conditional upon our company confirming your order.
CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. the guidelines are laid down in law. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
PRICES AND PAYMENT TERMS
The prices on our website are always gross retail prices.
Product prices do not include shipping costs. The shipping cost can be viewed on the cart page after placing the products in the cart, before sending the order. The Buyer receives information about the shipping cost on the website before sending the order, which he accepts at the same time as the order.
Our company can periodically provide a discount on the price of our products. If it is a general discount, the discounted price will be clearly marked on the product's data sheet. If, on the other hand, the price discount is tied to the redemption of a coupon (e.g.: private discounts), then the discounted price becomes visible during the ordering process, after entering the coupon code.
After sending the order, our staff will contact you and agree on the payment details.
You can also pay by bank card when placing your order. We can cancel the order if the advance payment is not received by the deadline!
We are not responsible for prices displayed incorrectly due to an error on the site!
Our company provides the following payment methods to its customers:
Pay by bank transfer to our company's bank account. Don't forget to enter the ID number of the order in the message field!
Beneficiary name: Milla Deluxe Design Kft.
Bank account number: HUF 11600006-00000000-93735858
Bank account number: EUR HU17 11600006-00000000-95376231
Announcement: MS_XXXX (e.g. MS_1054)
BANK CARD PAYMENT - OTP SIMPLE PAY
When placing the order, pay with a bank card via the OTP SIMPLE PAY payment interface. If you choose this bank card payment method, after finalizing the order, you will be redirected to the OTP SIMPLE PAY payment interface, where you can pay by entering your card details or using your SIMPLE PAY account.
The bank card data will not reach the merchant. OTP Bank Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank.
The prices include 27% VAT and the national delivery fee.
If it is not possible to transport the furniture to the property using an elevator or via the staircase, the buyer must provide/be responsible for lifting the furniture over the balcony.Upon request, we will organize this with our partner company if necessary.
The free national home delivery is for a one-off offer, if the customer cannot receive the products at the time we offer, the delivery fee is HUF 20,000+VAT and the storage fee until the delivery date.
In the case of heavier furniture (120 kg +), the assistance of 2-3 additional persons will be required, which must be provided by the buyer after prior consultation.
The products are subject to the assembly fee are not included.
We only deliver upstairs for an extra charge.
Orders are made with a 50% deposit, the remaining 50% must be settled upon arrival of the products, before delivery. Delivery is expected within 12 - 13 weeks from the order. Since the products are delivered from outside the European community, we cannot take responsibility for any slippage, so our company is not charged with fines or other compensation.
The order cannot be canceled or changed after the 50% deposit has been paid.
If the payment request for the second 50% is received by email, it is considered the arrival of the product. If the purchase price of the product is not settled within 5 working days of dispatch, the product cannot be delivered, therefore we will charge a storage fee after 5 working days without prior notice.
The prices do not include storage fees! If the customer is unable to receive the ordered products after receipt, we will charge a storage fee, the amount of which is HUF 2,500-10,000/day + VAT, depending on the quantity. Until the storage fee is settled, we will not be able to deliver the products and until then they remain the property of Milla Deluxe Design Kft.
We can only deliver items that are completely financially settled!
In the case of a custom size and color order, if the product has arrived in accordance with the terms of the contract, we are unable to accept/exchange/compensate for possible subsequent changes in size and color.
In all cases, the color of the product must be selected in our showroom using our color samples based on exact codes, these codes are included in the contract. In the absence of this, we are only able to manufacture the color chosen from the photo at the buyer's own risk.
When the products are delivered, it is possible to inspect the products in front of our colleague, if there is a problem with the product, we will record it. If the products are in order at the time of receipt, which is acknowledged by signing the delivery note, we cannot accept later complaints.
We offer a 2-year warranty for our products, if the malfunction is caused by improper use, we are unable to remedy it.
If the products are not opened at the time of receipt, we cannot accept complaints for subsequent damages/shortcomings.
If it is necessary to carry out a warranty repair on the product, we are unable to provide a replacement product during the repair period.
In the absence of a personal meeting, the acceptance of this contract is also considered accepted by the buyer electronically (e-mail).
An inseparable part of the contract is the drawing of individual furniture plans (if any), which are approved at the same time as the contract..